Privacy Policy

1. Introduction

MoulMall ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at moulmall.com and app.moulmall.com.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account registration information (name, email, password)
• Business profile data (company name, address, sector)
• Business data you enter (products, customers, suppliers, orders, invoices)
• Payment information (processed by our payment provider — we do not store card details)
• Communications you send us via contact form or email

We also collect usage data automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, screen resolution)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the MoulMall platform
• Process transactions and manage your subscription
• Send transactional emails (account activation, invoices, password reset)
• Send product updates and marketing communications (opt-out available)
• Improve our platform through analytics and user feedback
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal data. We may share it with trusted third-party service providers who assist us in operating our platform (hosting, payment processing, email delivery, analytics). These providers are contractually bound to use your data only to perform services for us.

We may disclose your information if required by law, court order, or government authority.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you cancel your account, we retain your data for 30 days before permanent deletion, unless a longer period is required by law.

6. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Portability — receive your data in a structured, machine-readable format
• Restriction — request we limit processing of your data
• Objection — object to processing based on legitimate interests

To exercise these rights, contact us at privacy@moulmall.com.

7. Cookies

We use essential cookies necessary for the platform to function, and optional analytics cookies to understand how users interact with our service. You can manage cookie preferences through your browser settings.

8. Security

We implement industry-standard security measures including TLS encryption for data in transit and encryption at rest. Our infrastructure runs on Google Cloud Platform. However, no method of transmission over the internet is 100% secure.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

privacy@moulmall.com  ·  Contact form